Refund policy

If you have any questions or concerns prior to placing your order, please contact me at karen@karenryanart.com. It is recommended to measure for the appropriate size and ensure colors work in your space.

Custom orders are not eligible for refunds. Please reach out at karen@karenryanart.com to discuss any issues.

To start a return, you can contact us at karen@karenryanart.com. Please note that returns may need to be sent to a different address than it was shipped from. 

To be eligible for a return, your item must be in the same condition that you received it: free of scratches, fingerprints and in the original packaging it was received in and able to be resold.   You’ll also need the receipt or proof of purchase. 

Returns will only be accepted within 7 days of delivery. 

You will be responsible for return shipping fees. Tracking and insurance are recommended. Please note any shipping charges included on your original order will not be included in refund amount. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at karen@karenryanart.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All items are shipped with insurance, so if it arrives damaged you will need to contact USPS Claims department. 

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at karenryanart21@gmail.com.